By opening an account with Graceline Logistics JA, each customer acknowledges that they have read, understood, and agreed to our terms and conditions. Customers are encouraged to review the terms and conditions regularly, as they may be updated from time to time.

Once registration is completed, each customer will receive a unique U.S. mailing address and mailbox number. All packages should be shipped using the assigned mailing address and mailbox number.

Our Rates

Freight rates and applicable fees are subject to change at any time without prior notice. Graceline Logistics JA reserves the right to adjust its rates and charges as necessary.

Customers are responsible for reviewing the most current rates, fees, and policies before shipping. Graceline Logistics JA will not be responsible for any inconvenience or additional costs resulting from a customer’s failure to review or take note of these updates.Additional fees may apply depending on the type, size, weight, value, or handling requirements of a package.

Purchases and Product Responsibility

Graceline Logistics JA does not engage in the buying or selling of goods and acts solely as a shipping and logistics facilitator. As such, we are not responsible for losses or issues arising from incorrect purchases, products that do not perform as advertised, defective items, or discrepancies between the product received and the seller’s description.

Any concerns regarding the purchase, quality, condition, or performance of an item must be addressed directly with the seller or merchant.

Packaging Responsibility and Dispute Notice

Proper packaging is the sole responsibility of the shipper or merchant. Customers are responsible for ensuring that all packages are securely and appropriately packaged in accordance with shipping requirements and best practices and are adequately protected to withstand the transportation process.

Graceline Logistics JA is not responsible for loss or damage resulting from inadequate, improper, or insufficient packaging. We are also not liable for damage to fragile, delicate, or breakable items due to improper packaging.

Any claims or disputes concerning packaging, product condition, or damage must be resolved directly between the customer and the seller or merchant. Graceline Logistics JA will not mediate or participate in disputes between customers and sellers.

Shipping fragile or breakable items is done at the customer’s own risk.

Liability and Settlement Notice

If Graceline Logistics JA is found liable for consequential loss under any circumstances, the maximum settlement for uninsured shipments is limited to US$50.00.

Invoice and Shipment Declaration Requirements

All customers shipping with Graceline Logistics JA are required to accurately declare the contents and value of their packages by submitting a complete invoice. This information is necessary to facilitate customs clearance, comply with applicable regulations, and help protect customers against fraudulent or unauthorized claims.

What a Complete Invoice Must Include

Order Number
Tracking Number – A screenshot of the tracking information provided by the seller or carrier
Item Description and Cost Breakdown – A detailed description of each item and its corresponding cost
Checkout Total/Payment Details – Documentation showing the final amount paid for the order

Invoice Submission Deadline

Invoices must be submitted after the package arrives at our U.S. warehouse but before the package is shipped to Jamaica.

Why Invoices Are Important

Invoices are required to assist with customs clearance and provide verification of the shipment’s contents and value. They also help protect customers by ensuring that packages are properly identified and released only to their rightful owners.

Consequences of Failing to Submit an Invoice

Failure to provide the required invoice and supporting documentation may result in:

Customs delays or detention: Packages without proper documentation may be held by Customs and may incur additional clearance or re-clearance fees.
Additional documentation requirements: If Graceline Logistics Ja is able to clear a package through Customs without an invoice, the customer may still be required to provide the necessary invoice and supporting information.
Package hold: Packages will not be released to the customer until all required documentation and supporting evidence have been submitted.

Customers are responsible for ensuring that all required invoices and documentation are submitted within the stated timeframe.

Terms and Conditions